Customer Testimonials

Front camera was busted by a rock

Worth the drive for great customer service.

Service Dept. will get you in and out as quickly as they can, and they make sure to answer any questions or concerns that you may have before leaving.

Charles was amazing. Friendly and went above and beyond as soon as I met him I felt like family and not rushed

Courteous staff.

I have bought lots of vehicles but Jim Taylor beats all other dealerships I’ve been to hands down. Kevin Robertson went above and beyond to help me. Answered every text immediately and believe me I texted a lot lol. Drake is the best manager he will do anything to help you and he’s just an all around good manager. Love this dealership. I really felt like family. I will definitely be going to them from now on.

This will definitely be my new preferred dealer! I brought my truck in for a recall this morning, and leaving with it at closing time! Best experience so far in this area. And I really loved Mrs. Susan(shuttle service)! She was so kind, patient and considerate.

Very fast and very professional. I am very sternly satisfied with the service I received.

As always courtesy and quick to assist. The lady that checked me out found my Gmail rewards I had not used and took the time to setup account so I could use my reward points that I had accumulated. Thus my service bill was almost zero Thank you. I would recommend Jim Taylor anytime.

Cliff was amazing, I am in love with my new car!!

Great customer service on a warranty issue, even though I bought my truck from another dealer. They even took care of a software recall issue at the same time. I will use them again!!

Great experience for not so great event. But Mr Randy in body shop made sure to keep me updated every step of the way. I may not have my 26 equinox anymore, but if I ever need a body shop again, we will see y'all soon

I want to give a special thank you at Jim Taylor Buick GMC Service Department. I was camping in Monroe LA & experienced engine issue. Kara & her staff got me in and out of there in less than 2 hours. They were booked with appointments and still helped me out. Thank you so much for your outstanding & amazing customer service. You're appreciated so much! Thank you again for helping me out with this emergency! Steve Bresson

Great service!

Since buying our vehicle at Jim Taylor, we have been there twice. Steven has been our service tech each time, and he goes above and beyond to help. He is a great asset to this business because, in this day and age, it's hard to find good service.

Everything was perfect, a little long on the wait, but I would much rather get great service! Thanks you guys, see you next time!

Friendly staff.....fast service...stayed in contact with me...Great service...

Jim Taylor service is great! They always get my vehicle in and out quickly.

I appreciate great service

Service was done correctly and I’m currently waiting on another part to come in!

He was awesome !!!!

Really great service! I travel and have a list of places where I will take my vehicle, knowing it will be done professionally. This is one of those places. Great service from answering the phone to getting you on your way. Thank you again!!!

My experience purchasing a car from Jim Sjoblom was excellent and super easy. I'd recommend him and this dealership to anyone looking to purchase a vehicle.

Buying my new truck here was a really good, local experience. My salesman was Brett Foreman, who is a veteran salesman and very knowledgeable at what he does. He was not pushy at all and helped me find exactly what I wanted in a vehicle. He took the time to explain all of the features included and how to operate everything. I was comparing a GMC Sierra to a Chevy Silverado at their other location in Rayville, and they had way better offers and incentives in Monroe. My only negative aspect here was the financial person/manager I spoke with ... Read More

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Google - Jun 9, 2026

Buying my new truck here was a really good, local experience. My salesman was Brett Foreman, who is a veteran salesman and very knowledgeable at what he does. He was not pushy at all and helped me find exactly what I wanted in a vehicle. He took the time to explain all of the features included and how to operate everything. I was comparing a GMC Sierra to a Chevy Silverado at their other location in Rayville, and they had way better offers and incentives in Monroe. My only negative aspect here was the financial person/manager I spoke with at one point. When trying to negotiate the price down he got a little smart - mouthed and told me that he would rather have me go somewhere else to finance than simply drop the price by $1,000 and have me finance through them. So that's exactly what I did. So, I have to give a huge shoutout to Sevenfold Credit Union (formerly Monroe Telco) for such a low rate and excellent customer service! The dealership never would have touched that, so it was a blessing in disguise! My gain, his loss! But that being said, I would recommend this dealership (Mr. Foreman in particular) and would certainly use them in the future.

2013 Sierra 1500 4x4 kept showing service 4x4 codes. Diagnosis was complicated resulting in rewiring the 4x4 electronics. Thank you Shannon and Stephen for sticking with it and finding the solution. You got me back on the road with no problems. You found the solution when nobody else could. You’re the best !

This was my first service since purchasing my 2026 AT4. I approached the service center Shannon welcomed me with a smile and gave clear instructions on the next steps. Everything was seamless. They got me right in and my wait time for completion wasn’t long at all. From the salesman I had to the staff in the service I’ve had the best experience at Jim Taylor-Monroe.

Tony Danna made buying our new 2026 Buick Envista an easy and great time. Very pleased with the service. Highly recommended.

Great customer service

I needed repairs on my car from a rear end accident. We spoke with Randy in the body shop department and the process was smooth from the first day. He took care of communications with the insurance adjuster, and my car was repaired in about 3 days. The repairs and paint job looked amazing. Thank you Randy for making this process go so smoothly.

Always very professional and helpful they are very accommodating great staff

Done a great Job got out fast

Service was performed sooner than expected. Was kept informed of repairs.

Make you want to come back again

I love jim Taylor on North 18th street. I took my truck into the service department for a diagnostic test. Staff was friendly and professional. They provided great customer service. I was very happy with service I was given.

Jim Taylor Monroe is a reliable and professional dealership. I truly appreciate them for taking care of my car.

Great people Great Service

Impeccable service !!!!

Great service! Stephen is great about keeping the customer informed of details of service in a timely manner.

Stephen was very helpful in explaining the services I needed and did not need. The staff overall are professional and always willing to help.

Service for oil change, tire rotation and fluids and filters. Very professional and documented everything done and reasonable charges. Will continue to use for future service.

It was great experience and everyone seem happy to help. From the time I called until the time I dropped my truck off, everyone was happy to help.

Cliff Bodan always makes my buying experience easy.

Mr. Brett my salesman was very informative and great

The service is excellent. The staff is helpful and friendly. The only reason they didn't get 5 stars is because their waiting room is uncomfortable and not very clean. I had a long wait on a very bad chair. Customers deserve a nice place to wait.

I will always shop at Jim Taylor! Love my salesman, Cliff Bodan. Always helpful! Best

Read at DealerRater

Great service and communication throughout the entire process.

Always a great experience at Jim Taylor GMC. Sales staff even came and picked up my truck to get my truck serviced, then returned it to me.

Everyone was so courteous and efficient! This was my first time visiting this location but, it is the one I will be going to when I need service. Updated- April 23,2026- I had to have some more work done and they were super!

I purchased a GMC Denil 2018 from CarZone after three weeks the truck wasn't getting any speed. Had it towed to Jim Taylor to get a diagnostic on the vehicle. The mechanics were very professional and explained things in terms where I could comprehend. The service was great and I will go back to them because of the mechanics professionalism. Did a Great Job!

Great experience! Thankful for everybody’s help! Mr. Danna was great!

We had a great experience working with Cliff Bodan to purchase our new Yukon XL from Jim Taylor Buick GMC. Cliff was very friendly, knowledgeable, and helpful and never pressured us at all as we took our time to figure out and find just what we wanted. When we came to pick it up, he took the time to explain how things worked and all of the new safety features. Jennifer was also pleasant to work with finalizing the paperwork. We highly recommend Jim Taylor Buick GMC and Cliff Bodan for your next vehicle purchase!

Always had good service when I go in.plus when I call in for appointment they always get me in and I appreciate 🙏

Stephen is an excellent representation of what customer service should look like!

Randy with the Body Shop did a fantastic job on repairing my vehicle. Timing was great and kept me updated.

The person that waited on me (Stephen) deserve a 5 stars rating but the people that removed the plastic protection that I had over my control panel and also set my A.C. all the way down to 66 degrees, which I always turn off b 4 I power off my vehicle gets a 0 rating for messing with my control panel. I didn't want to make Jim Taylor look to bad because of what one person did so that's why I gave a 3 Star rating. Over All, they are a good Dealership to do business with. We've been with them ... Read More

Full review text opened.

Google - Mar 3, 2026

The person that waited on me (Stephen) deserve a 5 stars rating but the people that removed the plastic protection that I had over my control panel and also set my A.C. all the way down to 66 degrees, which I always turn off b 4 I power off my vehicle gets a 0 rating for messing with my control panel. I didn't want to make Jim Taylor look to bad because of what one person did so that's why I gave a 3 Star rating. Over All, they are a good Dealership to do business with. We've been with them for 11 years and Mr Charles Williams has helped us purchase 4 vehicles since 2015.

Once we got our vehicle in for inspection everything went smooth and fast. The service staff was very polite and explained everything in detail. Thanks Stephen and Amy so much!!

The Service Department is always friendly and very helpful. They will call to schedule your appointment, because they know how busy we are. I will continue to use Jim Taylor for all my vehicle needs.

Worked on all issues with my vehicle and completed work in timely manner. Staff was great and very helpful.

Great Customer Service 👌