Customer Testimonials
The Jim Taylor team took the initiative to call me and remind me I had a free oil change to redeem since I purchased my vehicle 5 months ago. I believe it was Shannon who got me scheduled right away. They did a full scan of my vehicle tire treads and undercarriage when I first arrived and went over the whole thing with me before getting me in and out. They will be the only ones working on my vehicle from now on! Thank you guys!
He was awesome !!!!
Oil change went smoothly Nd staff was awesome
Really great service! I travel and have a list of places where I will take my vehicle, knowing it will be done professionally. This is one of those places. Great service from answering the phone to getting you on your way. Thank you again!!!
Fuel control went out, so truck literally would not start. It was a warranty issue due to a recall on the particular part involved. The GM towing situation was terrible, but once it got to Jim Taylor GMC they were wonderful. It did take some time to get it repaired (two weeks), but Stephen was nice, honest, and gave me realistic timelines by which I could manage the circumstances, which I truly appreciate. Once he could determine a repair date, he was accurate!
My experience purchasing a car from Jim Sjoblom was excellent and super easy. I'd recommend him and this dealership to anyone looking to purchase a vehicle.
Buying my new truck here was a really good, local experience. My salesman was Brett Foreman, who is a veteran salesman and very knowledgeable at what he does. He was not pushy at all and helped me find exactly what I wanted in a vehicle. He took the time to explain all of the features included and how to operate everything. I was comparing a GMC Sierra to a Chevy Silverado at their other location in Rayville, and they had way better offers and incentives in Monroe.
My only negative aspect here was the financial person/manager I spoke with ... Read More Google - Jun 9, 2026
2013 Sierra 1500 4x4 kept showing service 4x4 codes. Diagnosis was complicated resulting in rewiring the 4x4 electronics. Thank you Shannon and Stephen for sticking with it and finding the solution. You got me back on the road with no problems. You found the solution when nobody else could. You’re the best !
This was my first service since purchasing my 2026 AT4. I approached the service center Shannon welcomed me with a smile and gave clear instructions on the next steps. Everything was seamless. They got me right in and my wait time for completion wasn’t long at all. From the salesman I had to the staff in the service I’ve had the best experience at Jim Taylor-Monroe.
Very courteous! Stephen and the other staff were great!
Tony Danna made buying our new 2026 Buick Envista an easy and great time. Very pleased with the service. Highly recommended.
Great customer service
I needed repairs on my car from a rear end accident. We spoke with Randy in the body shop department and the process was smooth from the first day. He took care of communications with the insurance adjuster, and my car was repaired in about 3 days. The repairs and paint job looked amazing. Thank you Randy for making this process go so smoothly.
Free oil change, recall issue taken care of and we were provided a loaner vehicle as we only have one vehicle. All free of charge and all were very professional and friendly. Stephen was great! He even brought my vehicle to where I returned the loaner so I didn’t have to walk.
Friendly staff! Changed my oil in a timely manner. Very happy with Jim Taylor GMC!!
Always very professional and helpful they are very accommodating great staff
Shannon was very nice and helpful. Got an oil change and tires rotated. Thanks Shannon for helping me with My GMC.
Done a great Job got out fast
Service was performed sooner than expected. Was kept informed of repairs.
Make you want to come back again
Service was quick and car was serviced for the first time
I love jim Taylor on North 18th street. I took my truck into the service department for a diagnostic test. Staff was friendly and professional. They provided great customer service. I was very happy with service I was given.
Jim Taylor Monroe is a reliable and professional dealership. I truly appreciate them for taking care of my car.
Great people Great Service
Impeccable service !!!!
Great service! Stephen is great about keeping the customer informed of details of service in a timely manner.
Stephen was very helpful in explaining the services I needed and did not need. The staff overall are professional and always willing to help.
Service for oil change, tire rotation and fluids and filters. Very professional and documented everything done and reasonable charges. Will continue to use for future service.
It was great experience and everyone seem happy to help. From the time I called until the time I dropped my truck off, everyone was happy to help.
Cliff Bodan always makes my buying experience easy.
Mr. Brett my salesman was very informative and great
The service is excellent. The staff is helpful and friendly. The only reason they didn't get 5 stars is because their waiting room is uncomfortable and not very clean. I had a long wait on a very bad chair. Customers deserve a nice place to wait.
I will always shop at Jim Taylor! Love my salesman, Cliff Bodan. Always helpful! Best
Great service and communication throughout the entire process.
Always a great experience at Jim Taylor GMC. Sales staff even came and picked up my truck to get my truck serviced, then returned it to me.
Everyone was so courteous and efficient! This was my first time visiting this location but, it is the one I will be going to when I need service. Updated- April 23,2026- I had to have some more work done and they were super!
I purchased a GMC Denil 2018 from CarZone after three weeks the truck wasn't getting any speed. Had it towed to Jim Taylor to get a diagnostic on the vehicle. The mechanics were very professional and explained things in terms where I could comprehend. The service was great and I will go back to them because of the mechanics professionalism. Did a Great Job!
Great experience! Thankful for everybody’s help! Mr. Danna was great!
We had a great experience working with Cliff Bodan to purchase our new Yukon XL from Jim Taylor Buick GMC. Cliff was very friendly, knowledgeable, and helpful and never pressured us at all as we took our time to figure out and find just what we wanted. When we came to pick it up, he took the time to explain how things worked and all of the new safety features. Jennifer was also pleasant to work with finalizing the paperwork. We highly recommend Jim Taylor Buick GMC and Cliff Bodan for your next vehicle purchase!
Always had good service when I go in.plus when I call in for appointment they always get me in and I appreciate 🙏
Stephen is an excellent representation of what customer service should look like!
Randy with the Body Shop did a fantastic job on repairing my vehicle. Timing was great and kept me updated.
The person that waited on me (Stephen) deserve a 5 stars rating but the people that removed the plastic protection that I had over my control panel and also set my A.C. all the way down to 66 degrees, which I always turn off b 4 I power off my vehicle gets a 0 rating for messing with my control panel. I didn't want to make Jim Taylor look to bad because of what one person did so that's why I gave a 3 Star rating. Over All, they are a good Dealership to do business with. We've been with them ... Read More Google - Mar 3, 2026
Once we got our vehicle in for inspection everything went smooth and fast. The service staff was very polite and explained everything in detail. Thanks Stephen and Amy so much!!
The Service Department is always friendly and very helpful. They will call to schedule your appointment, because they know how busy we are. I will continue to use Jim Taylor for all my vehicle needs.
Worked on all issues with my vehicle and completed work in timely manner. Staff was great and very helpful.
Great Customer Service 👌
Great Service!
Good technicians fixed a difficult problem and also provided excellent preventative maintenance on my GMC pickup. The service manager and crew were generous and helpful. I’ve been going there many years, and will continue in the future.
Great service, Amy does a great job! Cliff (the gent who helped me in sales) all did a great job from start to finish. We absolutely enjoy our Buick Aveneer the auto cruise makes me feel safer on the road and shortens those long trips.
Everyone was friendly and professional;Service was quick.
Mr. Randy and his crew looked out for me and my Buick Encore… Friendly people and good service.
I loved my car buying experience at Jim Taylor Buick GMC with Terry Holmes and the finance manager Jennifer! Terry was so informative and helpful! He knew the car’s specs front to back and wanted to get me the best deal. Jennifer was so patient and kind! I did use my own financing but they both still went above and beyond to help me. Thank you guys I love my new car!
They were very helpful in the process Stephen is who helped me
(Translated by Google) Excellent work by Randy Middleton and the body shop and Jim Taylor Buick GMC (Original) Excelente trabajo de Randy Middleton y el taller de carrocería y Jim Taylor Buick GMC
When items I ordered arrived, the Service department (Specifically Randy) with my salesman’s request immediately did the installation. All was good and people were very pleasant and most helpful!
Hayden Boudreaux is an excellent salesman. He is very personable, professional and knowledgeable!! So happy with my purchase of my new to me vehicle.
Have used this service center for more than 5 years. Great folks with consistently reliable and fast service. Will use them as long as I have my GMC.
Had troubles with key fob,they replaced battery for the same cost as battery plus. They took there time and open without damage.
(Translated by Google) Excellent service, professional and fast work. (Original) Muy buen trato, trabajo profesional y rápido.
At Jim Taylor GMC, in the Service Department, Stephen and Amy truly care about their customers. They listen, communicate, and follow through every time I have needed them. Thank you both!