Customer Testimonials
They were so easy to work with. The sales person went above and beyond for getting me my new vehicle. I highly recommend them!
Very friendly and knowledgeable staff. Hayden made buying a vehicle a very smooth and not so nerve wracking experience and he makes us feel like VIP every time we deal with him!
Stephen with service has been great!!! Very helpful.
Very professional
This is the first time that my wife and I have dealt with Jim Taylor. What started out as fact finding visit ended up in us purchasing a Yukon Denali. Our salesman was very helpful and knowledgeable about his product. Others involved in the sales process were also helpful, informative and courteous. The reason for the four star is primarily with the detail portion of the vehicle. It did get washed and fueled. But the day after we took possession we noticed a lot of lent on the floor in the back of the vehicle, plastic protection stuck on the ...
Some of the nicest people I have ever met!! Hands down the easiest car buying experience I have ever had. Terry Holmes our salesman was super professional, took his time going over all the features, helped wife get her phone set up, and all the good stuff. I just spoke with him on the phone told him we were driving from Alabama to get the vehicle, he had it filled with gas, all the on-star services, and Sirius radio turned on before we got there. Worth the ride from Alabama to get the vehicle!! Thank you guys!!!
Kevin was very nice and answered all our questions. Buying our new vehicle was a seamless process. I’d definitely use this dealership again in the future!
Bought a 2024 GMC Sierra AT4 and the experience was top notch! David Temple was my salesperson and he was absolutely amazing! He was courteous, kind, and very easy to deal with. He sold me the truck with my wants and needs in mind. The negotiation process was to easy and he made it enjoyable. David was not a typical salesperson but a true auto consultant! If you need a vehicle ask for him! He is the best. F/I manager was amazing also! Thanks
work completed promptly and in a courteous manner.
I was treated with respect and great customer service from start to finish.
Had a great experience with Amy as I always have
It couldn't have been any better! Ms Terri Turrenrine went above and beyond for us. This is our 3rd véhicule to buy from her and as long as shes at Banner Ford she will get our business.
A great group of people that go out of their way to help
Great job
I arrived there at the service department didn’t have to wait no time they came out took care of me they had to keep my car I got a rental I left there with a smile on my face.
Fast friendly service. Timely and great communication.
Very friendly and knowledgeable. Kevin was very helpful.
Thank you Stephen you got my truck done early!
We found the truck we wanted and were pre-approved online. We drove over the next day, and were in and out in less than 45 minutes! The truck was clean, and full of gas! Brett and the finance guy (sorry, I didn’t catch his name) were awesome! I definitely recommend doing business with these guys!
Always friendly, fast, and professional.
Marvin the service manager is a phenomenal guy to deal with. He worked diligently with me to get the parts needed to fix my vehicle and scheduling the appointment to initiate the repairs. He kept me thoroughly informed and ensured that the repairs were done timely. The people at the service desk were courteous. Randy the repairman was super friendly and throughly explained his findings and the extra steps he took to ensure a successful job. Highly recommend them for your service and repair needs.
Check in is easy as. Everyone was busy with a lot of customers all turning up at the same time. Your staff were polite and worked hard to get us all checked in. Your check in team are great. Very professional
Very knowledgeable and friendly sales team, without pressuring me to buy something I wasn't completely satisfied with! The finance man was very helpful as well!
Sales and finance were amazing.
I have to admit I'm a female that's recently widowed and never had to take a vehicle to be serviced or repaired in my whole life . The service was excellent,very professional and made me feel very comfortable. Very informative about my trucks issues and what needed to be done to correct . Mechanics are fantastic because everything is functioning properly as far as my female eye can tell Thank you from the bottom of my heart to everyone at Jim Taylor Buick GMC service department for the awesome customer service.
I needed the first oil change on my new diesel so I went to ryan chevy and they couldn't get me in because I didn't have a appointment. I then entered to gmc and I also didn't have a appointment but the lady told me they could work me in if I had time to wait. The service was fast and I only had to wait 1 hour from the time i got there until my oil was changed despite not have a appointment at all the people were very friendly and courtesy.
Kevin Robertson and the whole Jim Taylor crew were great to work with! Couldn’t have asked for a better deal!
Great people working for you!
Our 2023 Terrain that we actually bought at Morgan GNC in Shreveport had been serviced by Morgan but badly serviced. Technician there that took 5 hours to service our vehicle did not put oil filter on correctly and was leaking oil very badly. We didn’t want to chance driving back to Shreveport so we came down and we’re treated like royalty, quickly getting us in, corrected problem and we were in our way. BIG mistake not buying the vehicle at Jim Taylor’s , I won’t make that mistake again, next vehicle I buy and soon will be at Jim ...
Very good
Great service. Everyone was very friendly
Everyone was polite and professional. My vehicle's service was completed sooner than I expected.
Excellent customer service!!! Awesome people who take care of their customers. Thank you
A1 service
Services were incredible. Delivery was timely.
Service work was performed efficiently and effectively. Jim Taylor should consider having a waiting area that has been updated some time since 1979. Confined area, worn out furniture, and the panel walls felt like a somewhat unwelcome time capsule.
Everyone is always so courteous! They greet me quickly and kindly, and the time to wait so far for my services has been short!
My 2020 vehicle has been giving me problems Mr.Terry Holmes has been there every step of the way to help me with my vehicle and I always received a replacement vehicle so that I would still have transportation to work. Mr Clayton has been a big help as well. Him and Terry working hand to hand. Thanks Jim Taylor of Monroe
We just purchased our second truck from Tony Danna and Jim Taylor GMC. We had an issue with our brand new truck and Tanya Pesek had it handled in no time!! Where can you say that the actual Dealer of a dealership would ever get involved? I can tell you where!! Jim Taylor GMC!! Thank you for the help! We love our 2023!!! James and Janet Langston
The communication was outstanding. I never had to call to get an update. I was kept up to date anytime there was a change.
Wonderful company love the owners!!
Brought my Acadia in due to check engine light coming on for unknown reasons. They took my vehicle back to have it check and informed me of the problem. They were very helpful with getting me what I needed and answering any questions that I had.
We have had some warranty issues on our AT4 but Jim Taylor has tried their best to make this issue an easy one.
Kept us updated and was very polite
The reception personnel were friendly and courteous. I'm not automobile savvy, but they were patient with me and understanding of my payment delay. My experience was great. Thumbs up to friendly staff.
Employees always treat us with respect and take care of our problem.
Drake Stephens was super helpful and made the whole process of getting a new car so easy! Go see Drake if you want the best deal!!
Very friendly and quick service!
Excellent staff and great service from them every time!!. Never a long wait and they make you comfortable. I trust them 100%. Up front and direct!
Good people and friendly service
Excellent
5-Star service ! Thanks for what you all do!
They did an excellent job. Just one thing...the windshield should have been cleaned from the handprints all over the inside of the windshield. otherwise...perfect job!
Took our older 2014 GMC truck to be serviced. The technician was very helpful. He noticed our air filter and inside filter needed changing, so he took care of it. Thank you.
My salesman Brett Foreman was awesome. He is a man of his word and his focus was on the customer. He is a great asset to the company. Brett puts his customer first. I would definitely recommend him to friends and family.
Service Dept lady (sorry I missed her name) was super friendly, efficient and kept me up to date on a service recall. They are definitely on their A game as their ad says.
I had a great experience with Drake and the entire staff at Jim Taylor GMC in Monroe, LA. I ordered my Yukon AT4 last March. Drake kept me informed of the entire process. He called me when the order was kicked out due to the plant changing model years and the color I ordered was no longer available. He was able to get it re-ordered within a week. Drake constantly sent me text messages every few weeks to keep me updated on the production and delivery status as best as he could with the information he could get from the ...
Cliff Bodan & Scott Goodman took excellent care all of my GMC needs today!!! That's an amazing team on N 18th in Monroe!!
Terry Holmes responded to me numerous times and I decided to go and check out Monroe first, he was so helpful and patient with me "in the rain of course" but he sold me.
It was a good experience. Terry Holmes was amazing and really educated me before I made my purchase.
Frienly
The dealership employees are friendly, helpful, and consistent. It’s refreshing to do business with people like this.
Only dealt with them a couple times dropping cars off to be repaired. Been nice to tow trucks never had to bring my personal car to them so not so sure how they are on the other side.
Best experience I have had in 3 years. Most improved!
Service was great and no long wait. Employees attitude was exceptional.
Amy was awesome she help me and got the vechile done and out so I could be back on road
Soon I walk in they were very polite and they estimated my time for more than a couple of hours but they was through with my vehicle within an hour and a half afterwards I express my concern about another problem I had with my vehicle and they was very helpful so I would highly recommend them to everyone to go there and get their vehicle service
Friendly, knowledgeable, willing to deal
The staff was friendly and informative. They didn’t have me waiting all day.
Service is good
I really liked my salesman Tony. He's very experienced and knows the trucks!
OVERALL EXPERIENCE WA GREAT
I had the best customer service experience ever! I have been looking for a new vehicle for several months now. I spoke to Mr. Cliff Bodan about a month ago and told him what vehicles I was interested in Cliff called me a few days ago and informed me there were 2 vehicles that he thought I might be interested in. I went straight to meet with cliff that same morning and a few hours later I drove off in my NEW vehicle! Thank you to Cliff and all the staff at Jim Taylor
I do not have a lot of experience with car buying and Cliff Bodan made it a seemless effort. He took me step by step and explained everything to me. I love my new AT4 and the Jim Taylor GMC dealership!
Awesome folks First class outfit
Was just okay. Hopefully the problem is solved.
Highly recommend Jim Taylor for all your vehicle needs! I use them for all regular maintenance on my vehicle. I recently had an accident and Randy was an awesome person to work with and made the experience go so smoothly. Found a few issues at pick up during my test drive. Randy and his team were very quick to make the necessary adjustments! Amazing body and paint job. You can’t tell that there was ever any damage to begin with!
Great folk’s!
They got me in and out at the last minute great service
Brett foreman and Bobby Barton were great to deal with. Always enjoy doing business with those guys. They make it so easy. Thanks for your hospitality.
I still love the courtesy drive to work. The added energy of new personnel and transition was painless.