Customer Testimonials

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Google Nov 11, 2026

The young man that helped me was super nice, very courteous & they had me In & out pretty fast!

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Google Nov 5, 2026

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Google Oct 30, 2026

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Google Oct 30, 2026

Work was completed timely and the staff was very friendly

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Google Oct 29, 2026

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Google Oct 26, 2026

My experience with Jim Taylor GMC was excellent! Cliff Bodan made for a great buying experience and all the staff there were top notch! I've purchased 10 new GM vehicles since 1998 and this was most probably the most laid back, stress free transaction ever!

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Google Oct 23, 2026

This was the best buying experience I have ever had. Kevin Robertson is one of the best at it. I'm forever going to be a GMC man now.

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Google Oct 23, 2026

I had a 1:15 appt on 10/22/26. I arrived early (12:30) and was told they could get started. After waiting in the lounge for 1 1/2 hours I asked how much longer it would be. I was told they were working on it. I walked outside and didn't see my Tahoe in any of the stalls. An employee came out and apologized for a tech misreading the tag and moving to the next vehicles. Said she currently had two techs putting the tire on in the other shop. TWO HOURS and TWENTY minutes later the new tire was on, panel over the spare tire ... Read More

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Google Oct 22, 2026

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Google Oct 21, 2026

Quick, thorough, and super helpful with getting me into a rental! 🤍

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Google Oct 21, 2026

Always a pleasure working with Stephen

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Google Oct 19, 2026

I purchased a Buick Envista about a week ago. I love my new car. My sales person was Wesley Stinson. He is a fantastic sales person. I like how he treated me. He wasn’t pushy on trying to get me to purchase the vehicle. He gave me good advice on which vehicle that will benefit me and I agreed. Anyone that goes to Jim Taylor in Monroe to buy a vehicle please look up Wesley Stinson to help you out. Trust me you will be satisfy with him.

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Google Oct 14, 2026

Understanding and courteous Stephen Hutto! He recommended service needed based on mileage which I appreciated. And he got me immediate transportation to and from my home by a very professional and friendly Mark Alexander. Thank you Jim Taylor GMC and Stephen and Mark! Carrick

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Google Oct 13, 2026

Stephen was very professional and handled my situation like a respectful businessman should. Thank you so much and I would highly recommend Jim Taylor’s service department to others.

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Google Oct 12, 2026

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Google Oct 11, 2026

Great!!!!!

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Google Oct 9, 2026

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DealerRater Oct 9, 2026

Jim Taylor GMC did not disappoint. The service and friendliness was on point. Wes was awesome and exceeded my expectations…a definite 10 out of 10!

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Google Oct 7, 2026

The young lady was very helpful, nice, & knowledgeable!

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Google Sep 30, 2026

Great results and very satisfied.

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Google Sep 30, 2026

I am very pleased with the service from Taylor GMC . Cliff Boudan has helped me with every service . Kudos to Cliff !!!

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Google Sep 23, 2026

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Google Sep 23, 2026

We are so thankful for Kayla and the service department! Kayla kept us updated the entire process and we are getting our car back earlier than expected! 10/10 highly recommend!

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Google Sep 22, 2026

Needed a new battery….

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Google Sep 21, 2026

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Google Sep 16, 2026

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Google Sep 16, 2026

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Google Sep 15, 2026

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Google Sep 11, 2026

Team service was great. Everyone was very nice. Smooth process

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Google Sep 11, 2026

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Google Sep 8, 2026

Randy and his crew in the body shop did a great job on my bronco. Very happy with results.

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Google Sep 8, 2026

Very professional service

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Google Sep 6, 2026

My salesperson Charles Williams was great. He covered the whole process from A to Z, and left me feeling like a valued customer at Jim Taylor

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Google Sep 5, 2026

Courtesy and professional and lots of patience

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Google Sep 5, 2026

Always make me feel comfortable in the waiting area and respect my wishes.

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Google Sep 3, 2026

Not happy with service at this time

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Google Sep 2, 2026

Always excellent service and care

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Google Sep 1, 2026

Don't Buy Here if you want service done right for you! I bought a Buick Varano in 2015 and with a 6 year finace term you would expect the service department to at least be nice and and try and help you with the vehicle that you bought from them. NOPE. I went in and just bad service all the way around. Little rude and pessimistic by telling me that my car is a 2015 model and the earliest that i could even get it just checked out was in 20 days. So I guess I’ll know next time to check out ... Read More

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Google Sep 1, 2026

Great people and Randy ensured I was engaged throughout the process!

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Google Aug 28, 2026

Awesome communication

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Google Aug 28, 2026

Love this shop for my oil Change! But the cost for a filter change is ridiculous, way over priced!

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Google Aug 28, 2026

Extremely nice service personnel…need more service technicians 3 weeks to get a service appointment

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Google Aug 27, 2026

Randy and his guys always do good work. Professional, courteous, and as accommodating as they can be depending on the scope of the repair.

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Google Aug 27, 2026

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Google Aug 26, 2026

Stephen went above and beyond to keep in constant communication. Thank you!

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Google Aug 25, 2026

Kayla called me 3 times today to update me and give progress reports on my vehicle. That’s above and beyond my expectations.

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Google Aug 25, 2026

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Google Aug 19, 2026

Stephen as always was courteous and efficient. Repairs quickly accomplished. By the time I reviewed my email and listened to my book I was on my way. Thank you Taylor GMC.

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Google Aug 17, 2026

Terry Holmes was absolutely amazing. He made sure we were taken care of. Will definitely be returning to him for any future purchases.

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Google Aug 14, 2026

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Google Aug 12, 2026

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Google Aug 11, 2026

Worth the drive for great customer service.

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Google Aug 10, 2026

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Google Aug 5, 2026

Service Dept. will get you in and out as quickly as they can, and they make sure to answer any questions or concerns that you may have before leaving.

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Google Aug 5, 2026

I had a bad experience on yesterday poor customer service . Could not adequately answer questions. The guy who checked batter implied that I didnt just purchase battery 3 weeks ago stated because it was dusty. I just purchased July 3rd from Jim Taylor. Then he argued with me stating I misunderstood and he had not done research on the history. Also was charged a labor fee with warranty coverage and kept vehicle all day until 5 oclock.

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Google Aug 5, 2026

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Google Aug 4, 2026

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Google Aug 4, 2026

Needed just an alternator change which then turned into 33 days

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Google Jul 31, 2026

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Google Jul 30, 2026

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Google Jul 30, 2026

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Google Jul 22, 2026

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Google Jun 11, 2026

I’m not one to post negative about any business. The employees are nice but service is terrible. This is the second time I have had issues with service telling me they couldn’t look at something I would have to wait 2-3 weeks. I left and called Benoit both times and was got in immediately same day.

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Google Apr 27, 2026

Must be talking about another Jared putman because I haven't seen yall since December when I took my truck to yall and yall kept it for three weeks and never fixed my issue..

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Google Apr 19, 2026

Bad experience

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Google Apr 16, 2026

I'm normally not a big complainer, and I do try to look for the good in service because I hate to see people complaining all the time, but I'm very disappointed in the service I received and have been receiving for months from JT Monroe. The first time and everytime I've had to wait all day even though I had an 7:30or 8am appointment. Once I was told the technician didn't show up for work after I had sat all day. This time I had a 10:30am appointment and STILL waited all day until closing to ... Read More

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DealerRater Mar 21, 2026

I will always shop at Jim Taylor! Love my salesman, Cliff Bodan. Always helpful! Best

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Google Feb 25, 2026

Bad service and price gauging.

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Google Jan 22, 2026

The service department needs to know their job and tell the customer the correct charges that will be billed to the customer.

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Google Dec 6, 2025

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Google Nov 1, 2025

Will NEVER USE AGAIN

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Google Sep 19, 2025

I must admit this was not a good experience for me this time. This transmission replacement took entirely too long in my opinion. I found out your dealership is very understaffed. Having more vehicles in your service area than on your lot to sell is not a good sign. Perhaps working a little overtime would correct some issues in the service department. This is the second GMC truck in a row I have had to replace the transmission in. First one was out of warranty and cost me dearly. But it come with a 100k warranty. This time at only 57... Read More

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Google Sep 10, 2025

Poor customer service at check in and terrible followup. Took a week for them to look at my truck. Repair estimate went up with each phone call. Finally had it towed to a reputable service provider [after a $169 diagnostic fee to the dealership with no repairs performed] The dealership quoted me $1400 estimate. Got it done professionally elsewhere for $650

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DealerRater Aug 3, 2025

I am very pleases with my sells man and the dealership over all. the truck is so great and what I wanted. Everyone was nice and easy to ask questions to with answers I understand even so me how to do everything I will need to enjoy my truck

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Google Jul 31, 2025

Solved one issue, but said the second problem couldn't be duplicated in the 4 days they kept my truck. The moment I got in to drive off the issue happened again. Something just doesn't sound right that they couldn't duplicate it.

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Google Jul 15, 2025

I called and made an appointment to drop my tru k off on Thursday July 3. I was going out of town that day and I told them I would not be back in town until July 11. I also told them the exact issue with my truck that the hose from the coolant to the engine had a leak. I heard nothing from the service department while I was gone, while on my way back in town I called the service department to make sure my truck was ready. I had to be transferred to different people because no one seemed ... Read More

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Google Jul 1, 2025

Didn't receive service there was given the run around like my truck wasn't under warranty when it was thanks anyway

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DealerRater Jun 29, 2025

Great service. Charles Williams great sales representative of Jim taylor Buick gmc. Knowledgeable and very helpful

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Google Jun 20, 2025

The service advisors took great care of me, but after getting my oil changed and my truck back home, there was oil under my carport. My husband got under my truck and looked. They made a mess with the oil while changing my oil. It was all under the hood and underneath my truck. They failed to remove the skid plate to change the oil and it run all underneath my truck.

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DealerRater May 30, 2025

Cliff Bodan has been a great help with this purchase of a GMC truck. His knowledge willingness to help me get the truck I wanted made for a very pleasant buying experience.if you are looking for a new vehicle see Cliff Bodan.

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Google May 16, 2025

I brought my recently purchased used vehicle to them twice and they didn’t fix the problem. They kept my vehicle for almost a week the second time and still didn’t fix the problem; even though my vehicle is still under warranty. They didn’t even offer a loner until mine was fixed. On top of all of that, they charged me almost $200 with each visit because they said the parts and labor were not “covered by the warranty.” I even have an additional maintenance plan I purchased from them. I am very angry and disappointed to say the ... Read More

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DealerRater May 4, 2025

Tony Dana is the man to talk to about a new car or truck. Tony was the first salesman I talked to about a new truck. I shopped around and dealt with salesmen inside a 100 mile radius from home and ended up right back at his desk. Other dealers had trucks I liked but I got the best deal at Jim Taylor Buick GMC with Tony.

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DealerRater Apr 29, 2025

My experience at Jim Taylor Buick GMC was nothing short of amazing! I walked in with the car I wanted in mind and walked out with keys to that car in hand 2 hours later! Thanks Hayden Boudreaux for making this experience as smooth as possible! You’re good at what you do! Thanks Jim Taylor of Monroe, La!

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Google Mar 13, 2025

My experience at Jim Taylor service dept was not a good one. I am a one time customer. Communication, professionalism and organization was very disappointing to say the least.The only thing I can give 5 🌟 to is Ms Linda when it came to scheduling. When i did get my car there it was there all day, and that was the one thing they assured me wouldn't happen. I never got an update through the portal, text, or phone call. The manager Ms Karen done her job by telling me what she thought I wanted to hear along with many ... Read More

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Google Feb 14, 2025

They broke my glove box when they were changing the filter for inside the car and I went for them to replace it and the glove box still doesn’t open properly. It still drops down and I cannot lock my glove box so after two hours of traveling time, one there and one back and an hour and a half waiting for them to put my glove box in, just to find out basically it’s still a broken glove box. Now is it fair for me to waste any more of my time Gas to go back again ... Read More

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Google Jan 27, 2025

Waste of time and money!

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Google Dec 2, 2024

Bought a battery within the last two years, and my car was dragging like the battery might be bad. Did not want to shut my car off in case it would not start again so I stopped in and asked them, could they just put a tester on the battery to tell me if it's bad. They said I had to go online and make an appointment first and would not help me. Very frustrating, when I bought the battery from them that they would not help me.

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Google Nov 8, 2024

Needed a broken door handle replaced on 2013 truck. Scheduled repair and THEY added "electrical system inspect and diagnostic" for $142.50 that finally got reduced to half, and added a $50 tool fee for a total $670 estimated cost. I'm no rocket scientist, but why do you need to add a $142 electronic diagnostic fee to determine a mechanical door handle is hanging off the door - not an engine running issue a freaking door handle. The sad thing is this whole exact change was done 2 years ago at same dealer for a cost of $290... Ripping off customers today is an understatement ... Read More

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Google Nov 5, 2024

Had our fuel line replaced and they messed up and now the check engine light is on for purge control valve which is directly connected to the fuel line. After calling they talked in circles and refuse to help. Do not take your car up to this shop your likely to get scammed

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Google Sep 27, 2024

I don’t think I can type enough words here to explain what happened so I’ll try to keep it to Cliff Notes. I spent over $30,000 on a four year old truck here and bought all the extended warranties they insisted on me buying. A few months later, the transmission goes out, so I bring it back to them. They acknowledged the transmission has significant amount of metal in the pan and that it May be covered under warranty. I asked for a loaner or some kind of vehicle to get around since I traded my two vehicles to ... Read More

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Google Jul 27, 2024

I like the dealership but I did not have this service on 7/24/24. But I got an email saying I did., so, here I am.

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Google Jul 23, 2024

Worst service department ever. Just a warning

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Google Nov 8, 2023

Just nine days after purchasing a used vehicle from Jim Taylor Buick GMC, I noticed a power steering fluid leak in the car. Concerned about this issue, I reached out to the dealership for assistance. Initially, my optimism was high when a member of their service department promptly contacted me. However, my hope quickly dwindled when I received an estimate of slightly over $600 for a new power steering pump without anyone inspecting my vehicle. Determined to obtain a proper diagnosis and a fair estimate, I decided to take my car to the dealership's service department for a diagnostic check. ... Read More

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Google Jun 16, 2023

Someone called my daughter and said according to the mileage the car needed new air filters. Without even looking at the filters. The filters were changed on the last oil change. And of course, when they changed them they were not dirty. Totally in unacceptable for a reputable dealership to have done.

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Google Jun 11, 2023

I absolutely would not recommend nobody to buy a car here they are unprofessional and they just want your money the employee are so rude and disrespectful. Jim Taylor is the worst place to buy a car from. Just go somewhere else.

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Google Jun 11, 2023

I wouldn’t even rate them that’s how bad of a car place it is. I would never in my life by a car from them again no matter where in the world they are located they have bad employees and they are not professional at all. I bought car from them and it haven’t been a whole month and I’m having problems. Wouldn’t recommend nobody to waste their time and money on Jim Taylor.

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Google Jun 8, 2023

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Google Apr 18, 2023

Fix my man’s corvette and give it back

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Google Apr 6, 2023

It’s was ok

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Google Dec 31, 2022


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