Customer Testimonials
We are so thankful for Kayla and the service department! Kayla kept us updated the entire process and we are getting our car back earlier than expected! 10/10 highly recommend!
Needed a new battery….
Team service was great. Everyone was very nice. Smooth process
Randy and his crew in the body shop did a great job on my bronco. Very happy with results.
Very professional service
My salesperson Charles Williams was great. He covered the whole process from A to Z, and left me feeling like a valued customer at Jim Taylor
Courtesy and professional and lots of patience
Always make me feel comfortable in the waiting area and respect my wishes.
Always excellent service and care
Great people and Randy ensured I was engaged throughout the process!
Awesome communication
Love this shop for my oil Change! But the cost for a filter change is ridiculous, way over priced!
Extremely nice service personnel…need more service technicians 3 weeks to get a service appointment
Randy and his guys always do good work. Professional, courteous, and as accommodating as they can be depending on the scope of the repair.
Stephen went above and beyond to keep in constant communication. Thank you!
Kayla called me 3 times today to update me and give progress reports on my vehicle. That’s above and beyond my expectations.
Stephen as always was courteous and efficient. Repairs quickly accomplished. By the time I reviewed my email and listened to my book I was on my way. Thank you Taylor GMC.
Terry Holmes was absolutely amazing. He made sure we were taken care of. Will definitely be returning to him for any future purchases.
Worth the drive for great customer service.
Service Dept. will get you in and out as quickly as they can, and they make sure to answer any questions or concerns that you may have before leaving.
Charles was amazing. Friendly and went above and beyond as soon as I met him I felt like family and not rushed
I have bought lots of vehicles but Jim Taylor beats all other dealerships I’ve been to hands down. Kevin Robertson went above and beyond to help me. Answered every text immediately and believe me I texted a lot lol. Drake is the best manager he will do anything to help you and he’s just an all around good manager. Love this dealership. I really felt like family. I will definitely be going to them from now on.
This will definitely be my new preferred dealer! I brought my truck in for a recall this morning, and leaving with it at closing time! Best experience so far in this area. And I really loved Mrs. Susan(shuttle service)! She was so kind, patient and considerate.
Very fast and very professional. I am very sternly satisfied with the service I received.
As always courtesy and quick to assist. The lady that checked me out found my Gmail rewards I had not used and took the time to setup account so I could use my reward points that I had accumulated. Thus my service bill was almost zero Thank you. I would recommend Jim Taylor anytime.
Cliff was amazing, I am in love with my new car!!
Great customer service on a warranty issue, even though I bought my truck from another dealer. They even took care of a software recall issue at the same time. I will use them again!!
Great experience for not so great event. But Mr Randy in body shop made sure to keep me updated every step of the way. I may not have my 26 equinox anymore, but if I ever need a body shop again, we will see y'all soon
I want to give a special thank you at Jim Taylor Buick GMC Service Department. I was camping in Monroe LA & experienced engine issue. Kara & her staff got me in and out of there in less than 2 hours. They were booked with appointments and still helped me out. Thank you so much for your outstanding & amazing customer service. You're appreciated so much! Thank you again for helping me out with this emergency! Steve Bresson
Great service!
Everything was perfect, a little long on the wait, but I would much rather get great service! Thanks you guys, see you next time!
Friendly staff.....fast service...stayed in contact with me...Great service...
Jim Taylor service is great! They always get my vehicle in and out quickly.
I appreciate great service
Service was done correctly and I’m currently waiting on another part to come in!
He was awesome !!!!
Really great service! I travel and have a list of places where I will take my vehicle, knowing it will be done professionally. This is one of those places. Great service from answering the phone to getting you on your way. Thank you again!!!
My experience purchasing a car from Jim Sjoblom was excellent and super easy. I'd recommend him and this dealership to anyone looking to purchase a vehicle.
Buying my new truck here was a really good, local experience. My salesman was Brett Foreman, who is a veteran salesman and very knowledgeable at what he does. He was not pushy at all and helped me find exactly what I wanted in a vehicle. He took the time to explain all of the features included and how to operate everything. I was comparing a GMC Sierra to a Chevy Silverado at their other location in Rayville, and they had way better offers and incentives in Monroe.
My only negative aspect here was the financial person/manager I spoke with ... Read More Google - Jun 9, 2026
2013 Sierra 1500 4x4 kept showing service 4x4 codes. Diagnosis was complicated resulting in rewiring the 4x4 electronics. Thank you Shannon and Stephen for sticking with it and finding the solution. You got me back on the road with no problems. You found the solution when nobody else could. You’re the best !
This was my first service since purchasing my 2026 AT4. I approached the service center Shannon welcomed me with a smile and gave clear instructions on the next steps. Everything was seamless. They got me right in and my wait time for completion wasn’t long at all. From the salesman I had to the staff in the service I’ve had the best experience at Jim Taylor-Monroe.
Tony Danna made buying our new 2026 Buick Envista an easy and great time. Very pleased with the service. Highly recommended.
Great customer service
I needed repairs on my car from a rear end accident. We spoke with Randy in the body shop department and the process was smooth from the first day. He took care of communications with the insurance adjuster, and my car was repaired in about 3 days. The repairs and paint job looked amazing. Thank you Randy for making this process go so smoothly.
Always very professional and helpful they are very accommodating great staff
Done a great Job got out fast
Service was performed sooner than expected. Was kept informed of repairs.
Make you want to come back again
I love jim Taylor on North 18th street. I took my truck into the service department for a diagnostic test. Staff was friendly and professional. They provided great customer service. I was very happy with service I was given.
Jim Taylor Monroe is a reliable and professional dealership. I truly appreciate them for taking care of my car.
Great people Great Service
Impeccable service !!!!
Great service! Stephen is great about keeping the customer informed of details of service in a timely manner.
Stephen was very helpful in explaining the services I needed and did not need. The staff overall are professional and always willing to help.
Service for oil change, tire rotation and fluids and filters. Very professional and documented everything done and reasonable charges. Will continue to use for future service.
It was great experience and everyone seem happy to help. From the time I called until the time I dropped my truck off, everyone was happy to help.
Cliff Bodan always makes my buying experience easy.
Mr. Brett my salesman was very informative and great
The service is excellent. The staff is helpful and friendly. The only reason they didn't get 5 stars is because their waiting room is uncomfortable and not very clean. I had a long wait on a very bad chair. Customers deserve a nice place to wait.
I will always shop at Jim Taylor! Love my salesman, Cliff Bodan. Always helpful! Best